Industry Sheet - Indian Hotel Industry - As on 5 February 2021
Customer Segments for Hotel Sector –
1. On the basis of origin – Domestic Travelers and Foreign Travelers.
2. On the basis of Purpose – Business travelers, Leisure travelers, Airline Cabin Crew, Wedding and Social Travel and Diplomatic Travel
Products and Services
Major Products and Services offered by Hotel industry are-
2. Food & Beverages
4. Amenities like Swimming Pool, Club House, Gaming and so on.
5. Loyalty Programs
Activities and Participants
Key Participants that Players in the Industry need to deal with are –
1. Land Owners and property developers
2. Staffing Institutes
3. Hotel Development Companies
4.Digital Platforms for bookings
5. Various suppliers – Food, Beverages, laundry services.
Demand- Supply Scenario
Competitive Life Cycle
The Industry is currently in Mature stage as the following characteristics can be observed –
1. Sales increasing at decreasing rates
2. Normal Promotional Expenses
3. Competitive Environment
4. Profit margin decreases
5. Product Modifications to extend lifecycle
Disruptive Forces for Hotel Industry-
1. Oyo Model – Organization of Unorganized space
2. AirBnB Model – Renting out spare rooms
3. Co-living Startups – NestAway, Stanza Living, CoHo, YourSpace, Zolo Stays, Oyo Life and So on.
4. Hostels- HostelWorld, Zostel, FabHotels
Porter's Profit Forces
Threat of Substitution
Threat of New Entrants
Threat of Competitive Rivalry
Financial Health of Companies in the Industry
ROE and DuPont Analysis
Indian Hotels – FY20 ROE = 7.9% x 0.4x x 2.6 = 8.1%
EIH – FY20 ROE = 9.3% x 0.4x x 1.4 = 4.7%
Chalet Hotels – FY20 ROE = 10.2% x 0.2x x 2.6 = 6.4%
LemonTree Hotels – FY20 = -1.4% x 0.2x x 4.6 = -1.2%
Hotel Industry is a moderate margin, low asset turnover and high leverage Industry.
Growth Trends in Hotel Industry-
1. Indian Hotels – 5 yr Revenue CAGR – 1.3%
2. EIH Ltd – 5 yr Revenue CAGR – (-0.9%)
3. Lemontree Hotels – 5 yr Revenue CAGR – 18.2%
4. ITDC – 5 yr Revenue CAGR – (-7.0%)
The industry can be said to be in Mature stage as most players show low growth.
Indian Hotels – High Portion of CFO spent in Fixed Investments
EIH – High portion of CFO spent in Fixed Investments
Chalet Hotels – Heavy re-investment.
Lemontree Hotels -Very heavy capex for growth.
As a result, the industry needs heavy capex to operate and grow.
Trends in Industry
Major Trends that exist in QSR Industry-
1. Increase in the share of Organized Players post COVID19.
2. Increasing Participation from Online Travel Agents and Increase in Commissions charged by them.
3. Asset Light model gaining market share with Management and Franchised Contracts
4. Disruptive Models – Oyo, AirBnB, Hostels, Coliving gaining market share.
Industry Specific Risks
Major Risks faced by the Industry includes –
1. Disruptive Business models gaining market share – Oyo, AirBnb, Hostels, Co-living.
2. Cyclical movements within the Industry.
3. Increased Competition within the Industry.
4. COVID related factors that may put many hotel companies out of business.
5. Risk of excessive debt on books.
Major Factors that contribute to growth of Hotel Industry in India are –
1. Expansion of Tourism
2. Government thrust on Tourism and initiatives around the same
3. Post-COVID travel bounceback.
4. Continuous reduction in Airfares and increase in accessibility over years.
5. Increased Investments in the Space.
Variables for success in Industry
Key Variables to Succeed in Hotel Industry are –
1. Location Advantage of Properties
2. High ADR, Occupancy and RevPAR than industry to ensure profitability
3. Loyalty Programs to ensure sticky business
Classification within Industry
Hotel Industry participants can be classified into different types based on what they offer. This can be decided on multiple basis-
1. Based on Service level.
2. Based on number of rooms
3. Based on ownership
4. Based on theme
5. Based on Stars (Luxury)
Evolution of Industry
Hotel Industry’s evolution can be seen in multiple phases. The evolution has been long term in nature –
1. 18th-19th Century – Hotel Industry started coming up in Europe and North America with first version of modern hotels.
2. 20th Century – With travel becoming more accessible, 20th century led to Global boom for hotel Industry.
3. 21st Century – Hotel industry has reached every corner of the world. New concepts – Co-living, Hostels, etc. gaining huge traction as well.
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